Family Medicine and Primary Care for Delaware, Maryland and Pennsylvania
Complete Family Care
Finding reliable and comprehensive healthcare for your family shouldn't be a struggle. We are dedicated to bringing top-notch, comprehensive care to your neighborhood so you have seamless and coordinated care for your entire family. From ensuring that young families have accessible pediatric care, to providing seniors with specialized attention for chronic conditions, our services are designed with you in mind.
The Best Care Close to Home
Whether you're a young family seeking coordinated healthcare services, a senior needing consistent chronic condition management, a working professional with a busy schedule, or looking for specialized women's health services, we can help you. Our services extend to a diverse array of residents. We offer accessible facilities for people with disabilities, affordable options for low-income families, and inclusive, respectful care for the whole community.
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Preventative Health Screenings
Stay ahead of potential health issues with our comprehensive preventative health screenings. Our expert team conducts thorough screenings to detect early signs of conditions like hypertension, diabetes, and high cholesterol, empowering you to take proactive steps toward a healthier future.
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Physical Exams
Our detailed physical exams ensure you’re in peak health. From routine check-ups to specialized evaluations, our skilled practitioners provide personalized care, addressing all your health concerns and helping you maintain your well-being.
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D.O.T. Physicals for Existing Patients
Ensure you meet all Department of Transportation requirements with our D.O.T. physicals for existing patients. We provide thorough examinations to certify your fitness for the road, ensuring your safety and compliance with regulations.
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Acute/Sick Visits and Same-Day Appointments
When illness strikes, we’re here to help. Our acute/sick visits and same-day appointments provide prompt, effective treatment for sudden illnesses and minor injuries, getting you back on your feet quickly.
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Immunizations
Protect yourself and your loved ones with our comprehensive immunization services. We offer vaccines for all ages, from childhood immunizations to flu shots and travel vaccines, ensuring you stay safeguarded against preventable diseases.
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Chronic Care Management
Manage chronic conditions with confidence through our dedicated chronic care management services. Our team works closely with you to create personalized care plans, monitor your progress, and provide ongoing support for conditions like diabetes, asthma, and heart disease.
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Pediatric Care
Ensure your child’s health and development with our specialized pediatric care. From newborn check-ups to adolescent health services, our compassionate team provides expert care tailored to the unique needs of children at every stage of growth.
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Urgent Care
For those unexpected health issues, our urgent care services offer immediate attention for non-life-threatening conditions. Whether it’s a sprain, minor cut, or sudden illness, we provide efficient, high-quality care when you need it most.
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Gynecology & Women’s Health Services
Our comprehensive women’s health services address all aspects of female health, from routine gynecological exams to prenatal care and menopause management. Trust our experienced team to provide compassionate, personalized care for every stage of a woman’s life.
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Harmonic Minds - Geriatric Care
Stoney Batter has partnered with Harmonic Health as a resource for our patients who suffer from Dementia and/or cognitive impairment. Harmonic Health specializes in providing additional support and services to complement the care offered by your Primary Care Physician. Their dedicated team of clinicians is committed to assisting you or your loved ones in navigating the challenges associated with aging, including activity limitations, memory issues, and chronic illnesses.
Insurance
We accept the following insurance providers:
Medicare
Medicare Advantage Plans
Commercial plans
Delaware Medicaid
Have questions about appointment coverage?
Call us today and find out how we can cater to your situation.
Billing: 302.234.2080
FAQs
Here are a few questions our patients often ask.
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A: No. You must be seen in the office for an evaluation to determine if antibiotics are necessary. It is important that antibiotics are prescribed appropriately and used carefully.
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A: Our office staff will call and give you test results, but if you have further questions, you can either schedule an appointment to address your concerns or a message will be referred to your Physician or Nurse Practitioner.
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A: If you have several different medical problems to discuss, please notify the receptionist when you make the appointment and an extended visit can be scheduled. Rarely can more than two problems be addressed in a single appointment.
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A: Refills for many medications require an office visit and lab tests every 6 to 12 months. These include medications for blood pressure, cholesterol, diabetes, thyroid, and birth control, others determined by the Physician.
When you request a refill, the Doctor evaluates if an office visit is necessary. If an office visit is not necessary, please call your pharmacy, as it may take up to 24 to 48 hours for your prescription to be called into the pharmacy. Prior authorizations for medications take a minimum of 3 business days.
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A: A missed appointment means another patient has been denied an opportunity for medical care. “No shows” contribute to higher costs for everyone.
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A: Your Doctor or Nurse Practitioner may recommend that you see a specialist. Your insurance company may require a referral meaning the insurance company must agree to pay the specialist for your office visit
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A:
Make an appointment with the Specialist.
Ask the Specialist’s receptionist if a referral will be required.
If a referral is required, call our office and provide your name, the specialist’s name, the reason for seeing the Specialist, Specialist's phone number, Specialist's Fax Number, the date and time of the appointment
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A: The referral process can take up to 3 business days because the insurance company may review your medical records to determine if a consult with a Specialist is warranted.
Policies & Procedures
Appointments
Here are the essentials that you must bring to your appointment
Your insurance card (make sure it is current)
A photo ID (required by insurance companies)
Your co-pay (fee depends on your insurance plan)
A list of your current medications
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In The Waiting Room
Please be considerate of others in the waiting room. Turn off cell phones, supervise your children, and do not bring in food. Remember many in the waiting room do not feel well.
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After Hours Emergencies
If you have a true medical emergency, call 911.
If you have an urgent medical problem that cannot wait until the office re-opens, call (302) 234-9109. You will get a voice message asking you to select 1 to get a doctor on call. Leave a message. Describe your symptoms briefly; state your name and phone number clearly.
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Non-Emergency Calls After Hours
Medication refills (234-9109 select 3)
Making an appointment (234-9109 select 4)
Other messages for office staff (234-9109 select 4)
Specialist referrals (234-9109 select 2)
Billing Department (234-2080)
Nurse Line (234-9109, select 5)
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Insurance Coverage
Your health insurance is a contract between you and your insurance carrier. It is your responsibility to know the terms of your policy regarding coverage, co-pays, co-insurance(s) deductibles, and non-covered services. If you have any questions about your insurance, you will need to contact your carrier directly. Current insurance cards must be presented at every appointment.
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Referrals
Referrals are authorizations for services obtained outside of our office for specialist appointments and diagnostic testing. If a referral is required by your plan, it is your responsibility to obtain it BEFORE services are rendered. A MINIMUM advance notice of 3 business days is required for our office to obtain authorizations.
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Missed Appointments
Canceled appointments require a 24-hour notice. Without 24 hours notice, and if the appointment cannot be re-booked, you will be charged as follows:
$40.00 service fee
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Co-pays, Self-Pays, & Outstanding Balances
ALL co-pays and payments toward deductibles are due at the time of service. Co-pays not paid at the time of service will incur a $10.00 service charge. If your account has an outstanding balance, you will be expected to pay before seeing the provider. We accept cash, personal checks, MasterCard, and Visa: Any balance not paid after 30 days will incur a $10.00 service fee every month until the balance is paid. All self-pay visits must be paid at the end of your visit or incur the same charges as outstanding balances.
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Portal Charge
At times, providers may charge for their time communicating with patients via the Patient Portal. This will be a minimum charge where either excessive time is spent or the encounter develops into an Evaluation and Management service. In most cases we will bill the insurance carrier, however many times the service is deemed non-covered and patient liability.
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Virtual and Telephone Charges
At times, providers must conduct virtual or telephone visits. These services are usually covered by Medical Coverage. Since Carriers change their policies on these types of visits, reimbursement is ever-changing. In most cases we will bill the insurance carrier, however, patients are responsible for understanding their medical coverage and will be responsible for any patient liability.
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Motor Vehicle Claims
A copy of your motor vehicle insurance card, claim number companies mailing address, and an insurance company contact name and telephone number must be received prior to your appointment for a motor vehicle accident. We will not bill your Motor Vehicle Insurance Company if your information is not given at the time of service. Payment for services will be due in full at the time of service. Motor Vehicle Claims must be paid promptly without interference from legal representation.
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Miscellaneous Fees
The charge for completing disability, leave of absence, FMLA, and Short-Term Disability forms is $20.00. Physical exam forms not presented at the time of the physical exam may incur a $15.00 service fee. All forms will be completed within 5 business days unless otherwise noted. Additional fees include:
Returned Checks: $30.00 service fee per returned item
Statement Fee: $2.00 per patient
Medical Records: $6.50 per record request (records are available on CD per request)
Medical Letters: $20.00 minimum per letter
Rewrite of prescriptions: $5.00 (Including lost prescriptions and prescriptions not picked up prior to expiration.
Get in Touch with Us
We are always open to your questions and inquiries. Call in today and let’s see how we can best serve you.